Stayed for two nights. Check in was quick and efficient. The room was clean with great views of the country side where we saw local wildlife of a Deer and a Kites. The bar staff and breakfast staff were excellent. I was not too happy where two members of staff behind reception who carried on their conversation in Eastern European?!i thought this was a bit rude. The following day we did not leave our room until 12.15 as we were getting ready to go out, it was a bit disappointing to find that when we got back in the evening that there had been no maid service for making the bed or new towels. Perhaps I should of read the small print and they don’t clean everyday. I expected better service from Best Western. The hotel is situated in lovely grounds with a small walk to a pub where you can get home cooked food. WiFi worked well and the TV worked well although the beds are a little hard. Overall it was a pleasant stay but some basics let it down to other Best Western Hotels that i have stayed in.
Great Hotel, very clean, reasonable prices. Food is really nice, spicy chicken burger( highly recommended ) . Staff is great, very helpful, always smiling and ready to help. Rooms are spacious and very clean. They should improve breakfast, other than that everything is perfect
I visited this hotel for 6 weeks on a business trip. The services is very good. Very clean and tidy hotel. Food is finger licking good. The grounds around the hotel are very peaceful with a steam running through the premises. Over all very pleased with the hotel from the staff to management. Recommended to all A***
Fabulous staff friendly atmosphere and good food. Rooms were clean with everything for a short stay. Would highly recommend this hotel . Only stayed one night but if we had known just how good it was would have stayed longer.
Annie pjm 20/06/16
I spent 2 nights here whilst working on location locally. On arrival I was welcomed and offered a locked room for my many work related bags. I was helped from my car with said bags and Richard on Reception could not have been more helpful!
My room was well lit, airy and immaculate. Tea and Coffee was on hand and I was able to order a Continental Breakfast for my early starts which was brought promptly and with efficiency to my room each morning at the time requested.
Every evening I went into the Bar area for food which was very tasty and well presented. The bar area felt very welcoming and I was able to work and eat with no distractions.
I can't fault any aspect of my stay, feeling relaxed after work and getting a good nights sleep are up there for me and this Hotel delivered !
Thanks for a wonderful stay and especially Richard and the Reception staff for making my life so much easier!
I really can't fault this hotel. It is very clean, has friendly staff (including one man who seems to do everything), comfortable beds, modern rooms and an excellent breakfast.
If I ever visit the Reading/Newbury area in the future, this is where I will stay.
A hotel that keeps up its excellent standards at a reasonable price.